Refund Policy

Digital goods are delivered instantly and cannot be "returned", so this policy sets out exactly when we refund, replace, or decline.

1. Automatic refunds

• SMS number, no code received. If no verification code arrives within the window shown on the order, the full amount is returned to your wallet automatically. You do not need to ask.
• Payment taken, nothing delivered. If a payment is confirmed but stock could not be allocated, the amount is credited back to your wallet.
• Duplicate credit or charge. Demonstrable errors on our side are corrected, in either direction, and recorded in our audit log.

2. Warranty replacements

Where a product lists a warranty period, and it stops working within that period through no fault of your own, we will replace it from stock or refund it to your wallet. Contact support with your order number.

Warranty does not cover a product that stopped working because the credentials were changed, shared, resold, or used in breach of the underlying provider's terms.

3. When we do not refund

• You bought the wrong item, or changed your mind, after the item was delivered. Credentials cannot be un-seen.
• A product outside its warranty period stops working.
• A code arrived but you did not use it in time, or the destination service rejected the number.
• The account was misused, or the loss was caused by breaching our Acceptable Use Policy.
• An API purchase made by your own integration, including one caused by a bug in your code. See Developer & API Terms.

4. Wallet balance

Refunds are made to your wallet balance, not back to your bank. Wallet balance is prepaid credit for buying from us; it is not withdrawable as cash except where the law requires it.

If your balance was topped up in error and has not been spent, contact us — we will look at it case by case.

5. How to ask

Message support with your order number and a short description of what happened. Requests are normally answered within 48 hours. Please raise a warranty claim inside the warranty window; we cannot verify a claim made after it has expired.

6. Chargebacks

Talk to us before disputing a payment with your bank. A chargeback on a delivered digital product may result in the account being suspended while the dispute is resolved.

Questions about this document? Contact us at @bondomaccount_bot or khun_seivkheng@bkrt.